Privacy Policy

1. Introduction

Welcome to Subletter, a platform operated by Flashmates, Inc. (United States) and Flashmates Private Limited (India). We are committed to protecting your privacy and ensuring you have a positive experience on our platform.

This Privacy Policy explains how we collect, use, and protect your information when you use Subletter.

2. Information We Collect

We collect minimal information necessary to provide our services:

• Account Information: Email address, name, and authentication credentials (managed by Firebase Authentication)
• Listing Information: Property details, photos, and contact preferences you provide when creating a listing
• Communication Data: Messages exchanged through our chat system
• Usage Data: Basic analytics about how you interact with the platform

3. How We Use Your Information

We use the collected information to:

• Provide and maintain the Subletter platform
• Enable communication between users
• Verify user accounts and prevent fraud
• Display your listings to potential renters
• Send important service notifications
• Improve our services and user experience

4. Data Storage and Security

Your data is stored securely using Firebase services by Google, which provides enterprise-grade security:

• All data is encrypted in transit and at rest
• We use Firebase Authentication for secure user authentication
• Firebase Realtime Database and Storage are configured with security rules
• We do not store payment information on our servers

5. Information Sharing

We deeply value your privacy. We do not sell, trade, or rent your personal information to third parties. Your information may be shared only in the following circumstances:

• With Other Users: When you create a listing, your name and contact preferences are visible to interested renters
• Service Providers: We use Firebase (Google) and Stripe for payments, which have their own privacy policies
• Legal Requirements: If required by law or to protect our rights and users' safety

6. Your Rights

You have the following rights regarding your data:

• Access: Request a copy of your personal data
• Correction: Update or correct your information
• Deletion: Request deletion of your account and associated data
• Data Portability: Request your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Cookies and Tracking

We use cookies and similar technologies to improve your experience:

• Essential cookies for authentication and security
• Analytics cookies to understand how users interact with our platform
• You can control cookies through your browser settings

8. Third-Party Services

We use the following third-party services:

• Firebase (Google): Authentication, database, and file storage
• Stripe: Payment processing for listing fees
• Razorpay: Payment processing for users in India

These services have their own privacy policies and terms of service.

9. Children's Privacy

Subletter is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

10. International Data Transfers

As Subletter operates globally through Flashmates, Inc. (USA) and Flashmates Private Limited (India), your data may be transferred and processed in different countries. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: privacy@flashmates.tech
• Flashmates, Inc. (United States)
• Flashmates Private Limited (India)